Shipping
Current Dispatch Times: 1-3 Working Days
Orders are dispatched Monday - Friday and the current dispatch times are 1-3 working days. Orders are dispatched via Royal Mail 1st or 2nd Class. This service usually takes 1-3 working days from the date of your order being dispatched.
If you think your order should have arrived and it hasn't please email: help@endgame.zone with your order number.
Some boxes may have minor cosmetic dents on the outer packaging due to transport. This does not affect the cards inside, and, in line with the manufacturer’s guidelines, we cannot offer discounts or refunds for this. If you are a collector and require a pristine box, please contact us to check availability. We will try to accommodate where possible, but we cannot guarantee a pristine box.
Pre Orders
Pre Orders are sent to arrive on or just after release - orders containing a mix of in stock & pre orders will be dispatched once all item are available for their release dates.
International Shipping
Please note: we only ship clothing internationally.
Royal Mail International - Generally parcel arrive within 2-5 weeks from dispatch. - Although due to the holiday period this can take longer - please select DHL if you need your parcel quickly.
DHL Express (A tracked service) and generally arrive in 2-6 working days from dispatch depending on location.
Please note we are not responsible for any customs charged incurred by ordering from the UK.
The cost is determined by size, weight & location and is calculated by DHL.
Proxy Addresses
We do not ship to freight forwarding companies, proxy addresses, or third-party logistics warehouses. Orders placed using such addresses may be cancelled and refunded at our discretion. This policy is in place to protect against fraudulent activity and to ensure the safe delivery of goods.
Liability for Supplementary Costs
At ENDGAME, we strive to ensure that your orders are delivered promptly and accurately. However, in the rare event of an issue, our policy is as follows:
Delays: Unfortunately, delivery delays are beyond our control once an order has been dispatched. While we cannot accept liability for any supplementary costs resulting from delayed deliveries, we will do our best to provide updates and assist in resolving any issues with the courier.
Lost Orders: If your order is lost in transit, we will promptly offer a replacement or a full refund, depending on your preference.
Misrouted Orders: If an order is misrouted, we will assess the situation based on the details provided. If the original delivery address was entered correctly at the time of purchase, we will take responsibility and resolve the issue to your satisfaction.
Your trust is important to us, and we are committed to providing exceptional service and support. If you experience any concerns with your order, please don’t hesitate to contact our team.
Returns
We hope you're super happy with your order, however if you're not & you would like to return something please do so within 30 days of receipt of your order. The items must be in all the original packaging unopen and unsealed condition and for clothing unworn with all tags.
Please email help@endgame.zone and we can advise you further on this.