Frequently Asked Questions
Current Dispatch Times: 1-3 Working Days
How long will my order take to arrive?
Items will be dispatched within 3 days of ordering. (In busier periods this can take longer but this will be listed at the top of the shipping page) Orders to the UK usually take 1-3 days from the dispatch date. For international orders please see the shipping page for more information.
Pre Orders
Pre Orders are sent to arrive on or just after release - orders containing a mix of in stock & pre orders will be dispatched once all item are available for their release dates.
Discount Codes
Discount code is valid for one use per customer and cannot be applied to previous purchases or used retrospectively. This discount cannot be combined with other offers or discounts. The discount offer may be modified or terminated at any time without prior notice. Any attempt to misuse or circumvent these terms will result in order cancellation. By using the discount code, you agree to these terms and conditions.
What payment methods do you accept?
We accept PayPal, Apple Pay, MasterCard, Visa Credit & Visa Debit.
How much does shipping cost?
FREE UK delivery over £73
Delivery can vary as it depends on both location and the size and weight of your order, this is calculated at checkout.
How do I return something?
If your order is damaged, you’re not happy with it or you’ve simply changed your mind please email: help@endgame.zone
Orders can be returned within 14 days of receipt of the order. Items must be returned as new and unworn or used. They must be returned in the original packaging. Customers are responsible for return shipping costs, unless the item arrived damaged/faulty.
Please email: help@endgame.zone before returning any items.
My order is damaged or has not arrived what do I do?
Oh no! If your order has arrived damaged or has not arrived at all please email: help@endgame.zone & we can assist you further.
Collectors
Our priority is to provide quality products to our customers. Please note that while we ensure the actual items inside are in excellent condition, we cannot guarantee pristine outer packaging due to factors outside our control. Products may occasionally arrive with minor scuffs, dents, or small tears in the packaging caused during distribution and shipping.
These minor imperfections are typically confined to the outer packaging and do not affect the condition or functionality of the item itself. By purchasing, you acknowledge that our products are intended for use rather than sealed collections. We do not accommodate requests for perfect packaging or offer replacements based solely on cosmetic packaging flaws.
If you require pristine, collector-grade packaging, we may not be able to meet your expectations and recommend seeking other options to ensure your satisfaction. Thank you for your understanding and cooperation.
Do you ship worldwide?
Currently we only ship our clothing internationally.
Please note we are not responsible for any customs or charges incurred by ordering from the UK.
Please see our shipping page for details & timeframes. Please note we are not responsible for any customs charged incurred by ordering from the UK.
Something Else?
If you still need help please contact via the contact page, email: help@endgame.zone or by giving us a call.