Frequently Asked Questions
Current Dispatch Times: 1-5 Working Days
INTERNATIONAL CUSTOMERS: IF YOU ARE ORDERING FOR CHRISTMAS PLEASE SELECT DHL.
Orders made after 15th December will be dispatched from the 4th January.
Do you ship worldwide?
Currently due to new EU Laws you may be charged additional VAT when receiving your parcel in your local country - Please note we are not responsible for any customs or charges incurred by ordering from the UK.
We ship to most countries! Please see our shipping page for details & timeframes. Please note we are not responsible for any customs charged incurred by ordering from the UK.
What payment methods do you accept?
We accept PayPal, Apple Pay, MasterCard, Visa Credit & Visa Debit.
How much does shipping cost?
Delivery can vary as it depends on both location and the size and weight of your order, for further details, please check the shipping page.
How long will my order take to arrive?
Items will be dispatched within 3 days of ordering. (In busier periods this can take longer but this will be listed at the top of the shipping page) Orders to the UK usually take 1-3 days from the dispatch date. For international orders please see the shipping page for more information.
How do I return something?
If your order is damaged, you’re not happy with it or you’ve simply changed your mind please email: email@example.com
Orders can be returned within 14 days of receipt of the order. Items must be returned as new and unworn or used. They must be returned in the original packaging. Customers are responsible for return shipping costs, unless the item arrived damaged/faulty.
Please email: firstname.lastname@example.org before returning any items.
We cannot accept returns for items that were needed for Christmas & arrived after.
My order is damaged or has not arrived what do I do?
Oh no! If your order has arrived damaged or has not arrived at all please email: email@example.com & we can assist you further.
If you still need help please contact via the contact page, email: firstname.lastname@example.org or by giving us a call: +44 7720 462419