Frequently Asked Questions
Current Dispatch Times: 1-3 Working Days
How long will my order take to arrive?
Items will be dispatched within 3 days of ordering. (In busier periods this can take longer but this will be listed at the top of the shipping page) Orders to the UK usually take 1-3 days from the dispatch date. For international orders please see the shipping page for more information.
Pre Orders
Pre Orders are sent to arrive on or just after release - orders containing a mix of in stock & pre orders will be dispatched once all item are available for their release dates.
What payment methods do you accept?
We accept PayPal, Apple Pay, MasterCard, Visa Credit & Visa Debit.
How much does shipping cost?
FREE UK delivery over £75
Delivery can vary as it depends on both location and the size and weight of your order, this is calculated at checkout.
How do I return something?
If your order is damaged, you’re not happy with it or you’ve simply changed your mind please email: help@endgame.zone
Orders can be returned within 14 days of receipt of the order. Items must be returned as new and unworn or used. They must be returned in the original packaging. Customers are responsible for return shipping costs, unless the item arrived damaged/faulty.
Please email: help@endgame.zone before returning any items.
We cannot accept returns for items that were needed for Christmas & arrived after.
My order is damaged or has not arrived what do I do?
Oh no! If your order has arrived damaged or has not arrived at all please email: help@endgame.zone & we can assist you further.
Do you ship worldwide?
Currently due to new EU Laws you may be charged additional VAT when receiving your parcel in your local country - Please note we are not responsible for any customs or charges incurred by ordering from the UK.
We ship to most countries! Please see our shipping page for details & timeframes. Please note we are not responsible for any customs charged incurred by ordering from the UK.
Something Else?
If you still need help please contact via the contact page, email: help@endgame.zone or by giving us a call.